Professional Teleservices, Inc. ("Protel") announces a permanent "test number" for worldwide call centers in order to test communication with North American telephone lines. As the number of calls centers located in India, Philippines, and the Middle East increase, US and Canadian IVR interaction with these rooms is often times frustrated by audio quality and consistency issues which prevent touch tones and voice interaction from behaving properly.
A single test call to the IVR does not always reproduce the problem. Problems usually occur when call volume begins to peak above the threshold that starts to create problems, and the issues are often times tied to the process of call conferences and transfers within the call center's equipment and cannot be reproduced with a stand-alone mobile or land line.
In order to allow call centers all over the world to live test and simulate call volume, Protel, which maintains excess PSTN capacity for long term growth, has set up a Florida telephone number 727-450-7600 which offers a series of three tests to the caller; The first test records and plays back, the second test collects and speaks single touch tone digits until you press the star key, and the final test collects and speaks back long, #-terminated strings of digits until you press the star key.
These tests can be simulated on up to 100 concurrent channels. The termination point for these tests is a Windstream DS-3 installed at the Qwest Tampa Cyber Center, so engineers performing diagnostics can be 99.999 percent confident that any issues showing up during the call tests are not a product of the testing equipment.
For more information about this service or about Protel please visit http://www.ProfessionalTeleservices.com.
