Inbound/Outbound Interactive Voice: Our Setup Process

For simple applications it is possible for us to offer same-day turn-around.
For more complex applications we can guaranteee 48 hour turn-around if
required. For apps where custom API integration between our systems and
yours is necessary, in most cases, our IT department will beat your IT
department in having it ready :) This is due to our proprietary "2-Sigma"
approach to application development, which is simply defined as: 1. Ask 2.
Get.

EVODIALER.COM and MEDIA1800.COM are two of our client-login websites that
run an IVR application called Protel WebWork. This allows you to control
inbound and outbound calls on our IVR systems.

Both sites are similar in how they function, however EVODIALER.COM is
tailored towards telemarketing (for example, Broken Basket/Abandoned Cart
programs, Cancellation, Caller-ID Callback, or Third Party Verification,
etc), and MEDIA1800.COM is tailored towards DRTV and printed ad campaigns.

EVODIALER.COM has extra tools and reports that telemarketers want, and
MEDIA1800.COM has stats and analytics and other features commonly requested
by the DRTV and direct mail industry (for example, Bestline Engine
Treatment, Snap-It Screw Eyeglass Repair Kit, Christina's Cosmetics, etc)

There are some other sites that have special features for other industries,
depending on what your program is we may choose one of them instead.

MunicipalIVR.com - for municipalities and utilities
866Pay.com - Retail payments
My247Call.com - business PBX
MeTollFree.com - simple toll free services
Dialsmiles.com - Patient/Client appointment reminder services for
Doctors/Dentists/etc.

In most general cases, Media1800.com will probably suit you. The sites are
sort of like scaffolding upon which we produce your IVR application.

The process will go like this, after you have provided us with a written
script containing all of the prompts and general flow (a simple Word doc
will do, but you can draw it on a napkin if you want) we will:

1. Set up an account, and select one master phone number (local or toll
free)
2. Select additional "slave" numbers if needed
3. Upload recorded prompts
4. Build the app
(play prompts, get digits, store data, invoke external APIs, etc.)
5. Select one or more reports for the "Report Gallery"
(for example, there is All Calls, Orders Only, and "Did Not Buy"
reports)
6. AND/OR design a custom report
7. Select one or more files from the "File Gallery"
(for example, Mercury Media, Euro, Moulton Logistics all have unique
file formats)
8. That's it!

The websites have a pre-pay point system (1 point = 1 penny) for Long
Distance, but we usually make other arrangements with major clients (check
on file or net 30, etc) and then just front load the site with a billion
points.

Finally, one of the features of the WebWork application (which runs on all
of our websites) is that it can also use Your IVR system interchangeably
with our own. This way if you want to start using your own telephone
equipment, you can still use the website to control it.

http://www.ProfessionalTeleservices.com is the exclusive technology provider
for http://www.QualityCallsInc.com. Contact either one of us!